Written by Mei Ling
Published 2 November 2026 | Last updated -
Who we are: Home Care Apps Team
Quick answer: Expect the nurse to check how the person is, do the booked task, such as a dressing change, and answer your questions. Our listed visits run 20 to 90 minutes, so ask what your visit includes when you enquire. Facts checked October 2026.
Key points
- Book by enquiry; the team confirms availability within one working day.
- Have the discharge papers and medicine list ready.
- Listed visits run 20 to 90 minutes, depending on the service.
- Ask whether a post-visit report follows each visit.
- We send nurses only: no caregivers, equipment or overnight cover.
How does booking a first visit work?
On our enquiry page, you say who the visit is for, give the patient's details and visit address, choose the care needed, and can add a message and upload a medical report (PDF or JPEG, up to 5MB). The page says the order is "not yet confirmed" until the team contacts you, within one working day, to confirm availability; then a nurse is matched and confirmed. Our contact page calls WhatsApp the fastest way to reach us for bookings. If no nurse is found or a nurse does not show up, the enquiry page promises a full refund. Our home page FAQ says cancelling more than 24 hours ahead gets a full refund and under 24 hours gets 50%; check the site for current terms. Not sure what to book? Try the free care assessment, a general guide and not a medical diagnosis.
What should I have ready?
Have these to hand, and ask the person's family or main carer to be there if they can:
- The discharge papers, doctor's instructions and follow-up slip
- A list of all medicines, ideally with the boxes
- Any referral letter or medical report (you can upload one when you enquire)
- A clean, well-lit surface near the person for the nurse's supplies (this is practical advice, not a rule)
VNS Health, a US home health agency, advises having your discharge instructions and a list of medications ready to show the nurse, and says the nurse will answer questions from you or your caregivers (VNS Health). In Malaysia, Hospital Tumpat's discharge checklist shows the papers a family may be given: a medicine prescription slip, a follow-up treatment slip and a referral letter if needed (Hospital Tumpat). The Home Nursing Foundation in Singapore lists patient and caregiver training among its home nursing areas (HNF), so write down the questions you want answered about daily care at home. See what a home nurse does after discharge.
What does the nurse check and do?
It depends on the service you book. This table shows what our home page lists for five visit types as of 23 October 2026; the page says the nurses are registered nurses (a registered midwife for post-natal care) (home page).
| Visit | What it includes (our home page) | Listed length |
|---|---|---|
| Wound dressing | Wound assessment, irrigation, dressing change, infection monitoring | 45 to 60 minutes |
| Catheter care | Insertion, maintenance, bag change, UTI monitoring | 30 to 45 minutes |
| Medication administration | Compliance monitoring and patient education | 20 to 30 minutes |
| Post-discharge monitoring | Vital signs and early deterioration detection | 60 to 90 minutes |
| Post-natal nursing care | Maternal and newborn assessment, breastfeeding support | 60 minutes |
Overseas, VNS Health says its nurse reviews the plan of care, discharge instructions, follow-up appointments, vital signs, wound or incision sites and medicines at a first visit (VNS Health). Our "from" prices, excluding SST, are wound dressing RM160, catheter care RM191, medication administration RM127, post-discharge monitoring RM200 and post-natal nursing care RM220. See wound dressing at home and how much a home nurse costs per visit.
How long does the first visit take?
Our listed lengths run from 20 to 30 minutes (medication administration) up to 60 to 90 minutes (post-discharge monitoring). The site does not say whether a first visit takes longer than later ones, so ask when you enquire. Lengths differ elsewhere: VNS Health says its first visit may last up to 3 hours, depending on your needs (VNS Health). That is a US agency's visit model, not ours. If you have more than one task, ask when you enquire whether the listed length covers all of them and includes time to explain the task to you.
What is the post-visit clinical report?
Home Care Apps says it provides a detailed post-visit clinical report that can be submitted for reimbursement claims, and our enquiry page lists a "post-visit clinical report sent to your email" (home page). The site does not say what the report contains or whether one follows every visit, so ask when you enquire. Whether an insurer accepts it depends on your plan; the site says to check with your insurer directly. Read what a home nursing report should include before your first visit, and ask for the nurse's name so you can check the registration (see how to check a home nurse is registered).
What does a first visit not include?
A nurse visit is not a doctor's review, and the care assessment is only "a general guide, not a medical diagnosis". Ask your doctor before any change to medicines. Home Care Apps only provides registered nurses, so a visit does not include a caregiver's help with bathing, feeding or turning. We do not supply or refer beds, wheelchairs or other equipment. IV therapy is standard peripheral only, with no central line. We do not promise overnight or 24-hour cover, and a visit lasts minutes to a few hours. Nurse visits are also subject to nurse availability in your area. If your relative needs round-the-clock help, read nurse, caregiver or maid.
What to do next
- Gather the discharge papers, doctor's instructions and medicine list.
- Decide which tasks you need help with, and write down your questions.
- Ask what the visit includes, how long it takes and what the report covers.
- Ask the insurer in writing if you plan to claim.
- Try the free care assessment or send an enquiry.
FAQ
How long does a home nurse visit take?
Our home page lists 20 to 30 minutes for medication administration, 30 to 45 for catheter care, 45 to 60 for wound dressing and 60 to 90 for post-discharge monitoring. Ask whether your first visit will take longer.
What should I have ready for the first visit?
Have the discharge papers, doctor's instructions and a list of medicines, as a US home health agency advises. Our enquiry form also lets you upload a medical report (PDF or JPEG, up to 5MB).
Will I get a report after the visit?
Home Care Apps says it provides a detailed post-visit clinical report, and the enquiry page lists a report sent to your email. Ask when you enquire whether one follows every visit and what it contains.
What if no nurse is available or the nurse does not come?
The enquiry page promises a full refund if no nurse is found or a nurse does not show up. Cancelling more than 24 hours ahead gets a full refund and under 24 hours gets 50%, per the home page FAQ; check the site for current terms.
How we can help
Home Care Apps arranges registered nurse home visits across Peninsular Malaysia, subject to nurse availability in your area. Tell us what the doctor has ordered and we can explain what a visit includes and what it costs, in writing, before you decide. Send an enquiry, see our services or try the free care assessment.
Sources
- Home Care Apps, home page, enquiry page, contact page and care assessment page, "from" prices, visit lengths, refund and report wording as published, read 23 October 2026. homecareapps.com.
- VNS Health (United States), What to expect at first home care visit, page last modified 7 March 2024 per its metadata, read 23 October 2026. Link. Overseas source, used for general expectations only.
- Hospital Tumpat, Ministry of Health Malaysia, Senarai Semak Discaj Pesakit (form HTU/UK/PD-140), undated (file uploaded 2026), read 23 October 2026. PDF.
- Home Nursing Foundation (Singapore), Home Nursing, page read 23 October 2026 (overseas source; lists wound and stoma care, urinary catheter management, tube management, injections and caregiver training as home nursing areas). Link.
- Agency for Integrated Care (Singapore), AskGov, What is Home Nursing Service?, page read 23 October 2026 (overseas source). Link.
Note
This is general information, not medical, financial or legal advice, and Home Care Apps is a home nursing provider, not an insurer, takaful operator or insurance agent.
Related
- What does a home nurse do after hospital discharge?
- How much does a home nurse cost per visit?
- Home nursing reports for insurance claims in Malaysia
- How to check a home nurse is registered in Malaysia
- Government hospital discharge in Malaysia: home care options
- All Home Care Apps guides